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Privacy Policy

Last Updated: Jan 1, 2026 

Who We Are

Best Plumbing Heating & Cooling
Website: https://bestplumbingandhvac.com

We provide residential and light commercial plumbing, heating, and air conditioning services.

Information We Collect

Information You Provide to Us

We may collect personal information when you:

  • Request service or schedule an appointment
  • Submit a contact or booking form
  • Apply for employment
  • Communicate with us by phone, email, or text

This information may include:

  • Name
  • Phone number
  • Email address
  • Service address
  • Details about your service request
  • Employment-related information (if applying for a job)

Booking, CRM & Service Management (ServiceTitan)

We use ServiceTitan as our customer relationship management (CRM), scheduling, dispatch, and service management platform.

Information submitted through our website or booking funnel may be securely stored and processed within ServiceTitan to:

  • Schedule and manage appointments
  • Dispatch technicians
  • Communicate service updates
  • Create estimates and invoices
  • Maintain customer service records

ServiceTitan and its integrated partners are contractually required to safeguard your information.

Comments

When visitors leave comments on our website, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized hash of your email address may be provided to the Gravatar service. The Gravatar privacy policy is available through Automattic. After comment approval, your profile picture may be visible publicly.

Media

If you upload images to our website, avoid including embedded location data (EXIF GPS). Visitors may be able to download and extract location data from images.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Enable booking and login features
  • Support analytics and advertising

Cookies may be set by our website, ServiceTitan, Google, Meta (Facebook/Instagram), or other third-party service providers.

You may disable cookies through your browser settings, though some features may not function properly.

Analytics, Advertising & Remarketing

Google & Meta Advertising

We use Google Ads and Meta (Facebook/Instagram) Ads for:

  • Service marketing
  • Remarketing
  • Employment and recruiting campaigns

These platforms may use cookies, pixels, and tracking technologies to show ads based on prior interactions with our website or ads.

Conversion Tracking

We use conversion tracking tools to measure actions such as:

  • Appointment requests
  • Form submissions
  • Job applications

This data is aggregated and does not personally identify individual users.

SMS, Phone & Email Communication

By providing your phone number or email address, you consent to receive:

  • Appointment confirmations
  • Service reminders
  • Follow-ups
  • Customer support communications

With your consent, you may also receive occasional promotional messages.
You may opt out of non-essential marketing communications at any time.

Message and data rates may apply. Consent is not a condition of purchase.

Payment Processing

Payments made through our website or booking funnel are processed securely by third-party payment processors integrated with ServiceTitan.

We do not store full credit or debit card numbers on our servers.

Employment Applications

If you apply for employment, we may collect:

  • Contact information
  • Employment history
  • Licenses, certifications, or qualifications
  • Other information voluntarily submitted

This information is used solely for recruiting and employment purposes and is accessible only to authorized personnel or hiring platforms.

We Share Your Data With

We may share limited data with:

  • ServiceTitan
  • Payment processors
  • Marketing and advertising platforms
  • Website hosting and security providers

We do not sell personal information.

Data Retention

  • Customer service records are retained as required for business, legal, and accounting purposes
  • Comments and metadata may be retained indefinitely
  • Employment application data is retained in accordance with applicable laws

Your Data Rights

You may request:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of eligible personal data

Requests may be limited by legal, administrative, or security obligations.

Data Security

We take reasonable administrative, technical, and physical measures to protect your information. No system can be guaranteed 100% secure.

Children’s Information

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

Policy Updates

This Privacy Policy may be updated periodically. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy, please contact us through our website or by phone.